Frequently Asked Questions

Choose your product and any required options, add it to the cart and proceed to checkout. Review your contact, delivery and payment details before confirming the order.

Contact us as soon as possible. If the order has not yet been shipped, we will check whether the requested change or cancellation can still be made. Once an order has been shipped, changes may no longer be possible.

Once your order has been shipped, you will receive shipping confirmation and tracking information.

We currently deliver orders within Finland.

Delivery usually takes 2–5 business days. Some products may have a longer delivery time. Any longer delivery time is stated on the product page.

Delivery in Finland costs €4.90. Delivery is free for orders over €49.99.

Orders are primarily delivered by Matkahuolto or Posti. The carrier and delivery method may vary depending on the shipment and destination.

See Delivery & Returns →

Consumers generally have a 14-day right of withdrawal for online purchases. Please see our Delivery & Returns page for the applicable conditions and our Return Guide for practical return instructions.

Delivery & Returns →
Return instructions →

For a standard return under the right of withdrawal, the customer is responsible for the return shipping cost. Different rules apply if the product is faulty or we delivered an incorrect product.

See the full return terms →

Yes, subject to availability. Contact us before returning the original product. The customer pays the return shipping cost, and for an approved exchange For Tails And Wings covers delivery of the replacement product. Any price difference is charged or refunded as applicable.

See exchange details →

Refunds are normally made using the original payment method. The amount and timing can depend on whether the whole order or only part of it is returned. Please see Delivery & Returns for the full refund terms.

See refund terms →

Please contact us as soon as possible. If a product is faulty or we delivered an incorrect product, you will not be responsible for the necessary return costs. Statutory rights concerning defective products are separate from the 14-day right of withdrawal.

Read about statutory liability for defects →

Measuring and fit depend on the type of product. Always use the product-specific size chart or specifications together with the appropriate measuring or selection guide.

Available payment methods are shown at checkout. The options available to you may depend on the checkout and payment service.

Payments are processed through the payment options available in our Shopify checkout. Follow the instructions shown at checkout when completing your payment.

We aim to present product colours as accurately as possible, but appearance can vary slightly depending on screen settings, lighting and the device used.

Check the individual product page for available information about materials, construction, sizing, fit, care and other product-specific details. The information shown depends on the product.