Customer care
Customer service
Need help with your order or product choice?
You can contact us by email or WhatsApp message. If your question is about an existing order, please include your order number so we can help you faster.
Email: info@fortailsandwings.com
WhatsApp messages: +358 45 783 12641
Delivery & returns
We deliver orders in Finland using Posti and Matkahuolto.
Delivery usually takes 2–5 business days.
Shipping costs €4.90. Orders over €49.99 include free shipping.
Orders are usually delivered to a parcel locker or pickup point, depending on the delivery address and carrier network.
Unused products can be returned within 14 days.
For standard returns and size exchanges, the customer is responsible for the return shipping cost. If the product is faulty, damaged or incorrect, we cover the return cost or provide return instructions.
For faster help with returns or size exchanges, you can contact us by WhatsApp message or email.
Read the full Returns & Exchanges Policy here.
Fit & Care Membership
Shopping help
Guides & size charts
Choosing the right size helps your dog feel comfortable on everyday walks.
Use our guides and product-specific size charts before ordering.
Available guides:
Harness measuring guide
Harness size guide
Collar size guide
Leash guide
Frequently asked questions
Find answers to common questions about orders, delivery, returns, payment methods and product sizing on our FAQ page.
Store information
Company information
For Tails And Wings is operated by PanLIVV in Finland.
Business name: PanLIVV
Brand: For Tails And Wings
Address: Teollisuustie 2B 15, 23800 Laitila, Finland
Customer contact:
info@fortailsandwings.com
WhatsApp messages: +358 45 783 12641
Payment methods
You can pay securely using available payment methods such as card payments, Klarna, Apple Pay, Google Pay, PayPal and Shop Pay.
For Tails And Wings does not store your card details.